Privacy Policy

• Account information such as your email, name, and optional profile photo.
• Trip preferences, destinations, dates, generated plans, and saved-trip activity.
• Customer-review information such as a public display name, star rating, review title and text, moderation status, and whether the account has created a saved itinerary.
• Trip balance, plan type, purchase status, transaction history, and billing-support records.
• For web purchases, Stripe customer, Checkout Session, PaymentIntent, Charge, Price, Product, invoice, refund, dispute, and webhook event identifiers; order amount, currency, tax, status, timestamps, and hosted receipt or invoice links.
• For verified mobile purchases, app-store platform, product and transaction identifiers, receipt environment, purchased tier, and Trip quantity.
• Technical and usage information needed to secure, maintain, and improve the service.

• Provide personalized travel planning and destination recommendations.
• Authenticate accounts, save itineraries, and manage trips and billing history.
• Prevent abuse, diagnose errors, and improve product reliability.
• Send essential account, verification, and support communications.
• Verify review eligibility, moderate submitted reviews, and publish approved reviews without displaying the customer’s email address.

Payments made through TripperTip web checkout are processed by Stripe. Stripe may collect and process payment, billing, device, and fraud-prevention information under its own privacy policy. Stripe sends payment and refund receipts to the account email and may provide hosted receipt or paid-invoice links. Mobile-app purchases may instead be processed by Apple or Google under the applicable store privacy terms.

TripperTip does not store complete payment-card numbers or card security codes. The application stores the billing and purchase records described above so it can provision Trips, display account history, prevent duplicate fulfillment, reconcile refunds and disputes, and assist with billing questions.

We use trusted providers for authentication, hosting, databases, email delivery, maps, route and public-transit data, weather data, place information, and AI-assisted planning. Trip locations and transport preferences may be sent to mapping providers to calculate Premium route ordering and transport legs. If you allow optional website analytics, Google Analytics processes limited usage and device information to help us measure pages, conversion steps, and site performance. We disable advertising features and do not intentionally send email addresses, free-text trip details, or payment details to analytics. Providers process information under their own security and privacy obligations.

We retain account and trip data while your account is active or as required for legal, billing, fraud-prevention, and support purposes. Review submissions are retained while pending moderation or published and may be retained after rejection when reasonably necessary to enforce content rules or prevent abuse. We use access controls, encryption in transit, and other reasonable safeguards, but no online service can guarantee absolute security.

• Request access to or correction of your personal information.
• Delete your account from Settings, subject to required legal retention.
• Allow, decline, or later withdraw optional website analytics through Analytics choices in the site footer.
• Edit or withdraw your customer review through the review form. Editing a published review returns it to moderation.
• Contact us to request an export or raise a privacy concern.