TripperTip is a digital travel-planning service operated by SCALYOU LLC, a Wyoming limited liability company.
This policy applies to TripperTip Trip purchases and explains how failed generations and payment disputes are handled.
Trip purchases
Purchased Trips are generally non-refundable once delivered or used, except where required by applicable law or the payment platform's mandatory rules. Review the selected one-time pack, Trip quantity, and final USD price before confirming payment.
Failed generation
If a paid generation fails before a usable personalized digital itinerary is returned, the consumed Trip is designed to be restored automatically. Check your billing history and refreshed balance before contacting support.
No partial refunds
We do not provide partial refunds for a generated plan based on personal preference, changes in travel plans, third-party availability, weather, pricing, or later changes to destination information.
Approved payment refunds
If we approve and issue a full or partial payment refund, the corresponding number of unused Trips may be removed from the account without creating a negative Trip balance. Stripe may email a refund receipt, and the updated payment status will appear in Billing & history. Unused Trips may be placed on hold while a payment dispute is active and restored if the dispute closes without reversing the payment.
Payment disputes
If you believe a payment was duplicated, the wrong number of Trips was delivered, or a charge was unauthorized, contact contact@trippertip.com with the transaction date, amount, and account email. Purchases made through an app store may also be subject to that store's refund process.
Questions about this document?
Our support team can point you to the right information.